We collect personal information that is reasonably necessary for us to provide our dining, events, and hosted poker experiences, and to operate our website. The types of information we may collect include:
Contact and identity details
- Full name
- Phone number
- Email address
- Postal address or billing address (where relevant)
- Preferred contact method
Reservation and visit information
- Booking date and time
- Number of guests and group details
- Occasion type (for example: casual dining, birthday, corporate event, poker night)
- Seating preferences and table requests
- Participation in hosted poker evenings and related packages
Dietary and service preferences
- Dietary requirements and allergies
- Food and beverage preferences
- Accessibility or mobility requirements
- Special requests and notes you choose to share with us
Online interactions and technical data
When you interact with our website, we may collect:
- IP address, browser type, and device information
- Pages viewed, time spent on site, and navigation patterns
- Referring websites or campaigns
- Basic cookie identifiers and similar technologies used for analytics
Communications and feedback
- Emails, enquiry forms, and phone call notes related to your booking or questions
- Feedback, reviews, or testimonials you provide to us
- Responses to surveys, event invitations, or promotions you choose to participate in
Where you provide us with personal information about someone else (for example, another guest in your group), you are responsible for ensuring they are aware of this Privacy Policy and that they consent to you providing their information to us.
We use the personal information we collect to deliver a high standard of Australian hospitality and to operate our venue responsibly. This includes:
Providing restaurant and bar services
- Managing reservations and walk-in waitlists
- Preparing for your visit, including seating, service, and timing
- Accommodating dietary, allergy, and accessibility requirements
- Organising group dining and private events
Organising poker nights and social experiences
- Confirming your interest or booking for our in-venue poker evenings
- Coordinating table allocations and event schedules
- Ensuring guests meet our 18+ age requirements for poker participation
- Planning food and beverage packages that accompany poker nights and corporate entertainment
Communicating with you
- Sending reservation confirmations, reminders, or updates
- Responding to questions or feedback about our menu, venue, or events
- Providing event information, changes, or cancellations
- Sharing news, seasonal menus, or special events if you have opted in to receive marketing communications
Improving our hospitality offerings
- Reviewing feedback to refine our food, beverage, and service experience
- Understanding how guests use our website to enhance navigation and content
- Analysing aggregated booking trends to plan staffing and menu availability
Legal, safety, and operational purposes
- Complying with Australian laws, liquor licensing, and responsible service obligations
- Managing any incidents, security matters, or complaints appropriately
- Maintaining accurate records for business, accounting, and audit purposes
We generally process your personal information on the basis that it is necessary to provide our services to you, is required to meet our legal obligations, or is carried out with your consent (for example, for certain types of marketing).
Data Sharing and Disclosure
We treat your personal information with care and do not sell your data. In limited circumstances, we may share your information with trusted third parties for legitimate business and legal purposes, including:
Service providers and business partners
- Reservation platforms or booking partners that assist with managing tables and events
- Payment processors that securely handle card or electronic transactions
- Email and communication tools that help us send confirmations or updates
- Professional advisors such as accountants, lawyers, or auditors where necessary
Compliance, safety, and legal requirements
- Law enforcement, regulators, or government authorities when required by law
- Where disclosure is reasonably necessary to protect the safety, rights, or property of our guests, team members, or the public
- To investigate and respond to complaints, incidents, or claims
Business changes
If our business structure changes (for example, through a sale, merger, or reorganisation), your personal information may be transferred to the new operator, subject to confidentiality obligations and this Privacy Policy or an updated equivalent.
Where we engage third parties, we aim to ensure they only access the personal information they need to perform their services and that they handle it in line with appropriate privacy and security standards.
Cookies and Website Analytics
Our website uses cookies and similar technologies to provide a smooth, reliable browsing experience and to understand how visitors use our online content.
How we use cookies
- To remember certain preferences during your visit (for example, navigation choices)
- To assist with basic site performance and security
- To collect aggregated statistics about website usage such as page views and time on site
Analytics tools
We may use privacy-conscious analytics tools to measure how visitors interact with our website. These tools typically collect information in an aggregated or de-identified form, such as:
- General device and browser information
- Pages visited and navigation flows
- Approximate location (for example, city-level) based on IP address
Your cookie choices
You can usually manage or disable cookies through your browser settings. If you choose to disable cookies, some features of our website may not function as smoothly, but you will still be able to access key information about our restaurant and venue.
For more detail on how we use cookies, please also refer to our Cookie Policy.
Reservation Security
We take reasonable steps to protect the personal information we hold about you from misuse, interference, loss, and unauthorised access, modification, or disclosure.
Booking and communication safeguards
- Using reputable booking and payment partners that apply industry-standard security controls
- Restricting access to reservation systems to authorised team members on a need-to-know basis
- Training staff in privacy-conscious handling of guest details and sensitive information
Data storage and retention
- Storing electronic records in secure environments with access controls
- Retaining personal information only for as long as reasonably necessary for the purposes described in this policy or as required by law
- Taking steps to de-identify or securely destroy information that is no longer needed
While we work hard to maintain a secure environment, no method of transmission or storage can be guaranteed as completely secure. If you have concerns about sharing sensitive information via our online forms, you are welcome to contact us directly by phone.
Age Restrictions and Responsible Play
Potand Peppeer is first and foremost a premium Australian dining venue. Our professionally hosted poker evenings are offered strictly as in-person social entertainment within our restaurant and are not an online gambling service.
18+ poker participation
- All poker night participants must be at least 18 years of age
- We may request identification to confirm your age where required
- We may record that your age was verified for compliance and responsible entertainment purposes
Responsible entertainment and alcohol service
- We support responsible play and encourage guests to view poker nights as a social, time-limited experience
- We follow responsible service of alcohol principles and may refuse service where appropriate
- Our team is trained to prioritise guest wellbeing and a safe, respectful environment
We do not provide online betting, digital wallets, or remote gambling accounts, and we do not promise financial winnings. Any references to poker relate exclusively to hosted, in-venue experiences alongside our food and beverage offering.
Your Privacy Rights
Subject to certain exceptions under Australian law, you have the right to request access to the personal information we hold about you and to ask for corrections if your details are inaccurate, out of date, incomplete, or misleading.
Accessing your information
You may request a summary of the personal information we hold about you by contacting us using the details in the Contact Information section. For security, we may need to verify your identity before providing access.
Updating or deleting your information
- You can ask us to update or correct your contact, reservation, or preference details
- You can request that we delete certain personal information where it is no longer required for our business or legal purposes
- You may opt out of direct marketing communications at any time using the unsubscribe option in our emails or by contacting us directly
Making a privacy enquiry or complaint
If you have concerns about how we have handled your personal information, please contact us first so we can work with you to resolve the issue. We will acknowledge your enquiry and aim to respond within a reasonable timeframe.
If you are not satisfied with our response, you may be entitled to raise your concern with the Office of the Australian Information Commissioner (OAIC).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our venue operations, website, legal requirements, or privacy practices.
- Any updated version will be published on this page at http://potandpepper.com/privacy-policy/
- The "Last updated" date at the top of the policy will indicate when changes took effect
- For significant changes, we may provide additional notice, such as a website banner or direct communication where appropriate
We encourage you to review this page periodically so you are aware of how we are protecting your personal information.
If you have any questions, requests, or concerns about this Privacy Policy or how we handle your personal information, you can contact us using the details below.
For general dining, poker night, or event enquiries, please use our main reservation and contact channels available on the Contact Us or Reservations pages.
